Planned Maintenance Outage: Please be advised that Online Services will be unavailable on Wed 1 Mar 2017 from 12:00 to 14:00 for planned maintenance.

If you have any questions, please contact the Fire Information Unit on 0800 347 346 or email us at

FAQ / Help

Evacuation Scheme FAQ

  • *NEW* Quick Reference Guides
  • How can I check if my building has an approved evacuation scheme and that it has been maintained?
  • Does my building need an approved evacuation scheme?
  • Do I need an evacuation scheme for one off events?
  • What is an evacuation procedure?
  • What is a voluntary scheme?
  • Who can apply for an evacuation scheme?
  • How can I apply to get an evacuation scheme approved by the Fire Service?
  • What help is available to complete my application?
  • What is the best way to submit a number of applications for similar buildings?
  • How long does it take to get my evacuation scheme application approved?
  • Can I request my application is processed faster?
  • Will the Fire Service visit as part of the evacuation scheme approval?
  • What is the cost to apply for an evacuation scheme?
  • What is the difference between a trial evacuation and a training programme?
  • Where can I get hazardous substance classifications?
  • Do we need to have Fire Wardens?
  • Do I need firefighting equipment installed as part of my evacuation scheme?
  • Do I need to install a fire alarm system as part of my evacuation scheme?
  • What happens after an evacuation scheme has been approved?
  • What do we need to do before and after a trial evacuation?
  • Do I need to call 111 during a trial evacuation?
  • Can we treat false alarms as trial evacuations?
  • Can I amend my approved evacuation scheme?
  • What is RealMe?
  • Can an approved evacuation scheme be transferred to a different RealMe logon, for example if a person leaves the company and someone else takes over?
  • What types of files can I attach to my online application?
  • About 'cut' and 'paste'